Refund Policy

1. Refunds Before Treatment Begins

Clients may request a refund before any service has been rendered. A full refund will be issued to the original payment method.

2. Refunds for Unused Packages

If a service package has been purchased but no sessions have been used, clients may request:

• A full refund
• A service exchange
• Store credit

3. Partial Refunds for Unused Sessions

If a package has been started, but some sessions remain unused, clients may receive a prorated refund based on the regular single-session rate for services already completed.

4. Medical Refunds

If a client becomes medically unable to continue treatment, a refund or prorated refund may be offered with written documentation from a licensed medical provider.

Clients may also choose to receive store credit or transfer their balance to another service.

5. Product Refunds

• Unopened, unused skincare products may be returned within 7 days for a refund.
• Opened or used products are final sale.

6. Non-Refundable Situations

Refunds are not issued for:

• Services already completed
• Missed or late-cancelled appointments
• Dissatisfaction with treatment results (as outcomes vary)